Satellite Office Leader

Job summary

Responsible for overseeing a branch office within PLS.  Responsibilities include managing a sales and operations staff, growing market share, driving revenue growth and delivering modes of diversification.  The SOL will manage sales quotas, develop and mentor sales trainees and Account Executives and collaborate often with the corporate office regarding branch sales performance.

Summary of essential job functions:

• Responsible for training, mentoring, performance management and retaining brokerage team
• Accountable for profit/loss of brokerage organization
• Obtaining budgeted growth goals
• Customer Management:  Growth, assignment to AE, maintain service and revenue/margin thresholds
• Interacting with Finance to ensure accurate billing and collections within company standards
• Interacting with IT to define business requirements for software enhancements
• Ensure branch infrastructure (system, facility, phone) support company growth and culture objectives
• Execute as well as help to develop brokerage strategic plan
• Monitor revenue and profit results/trends
• Monitor individual performance (day, week, month)
• Assess and maintain team dynamics
• Interact with other PLS departments, as needed, to ensure services delivered to brokerage team are acceptable
• Supply rates to customers
• Update brokerage metrics
• Weekly trainee progress and sales status review
• Direct responsibility for coaching sales and operations managers on leadership, motivation, and day to day business management

• Improve effectiveness, as measured by revenue growth, of Account Executives and Account Executive Trainees by coaching, on-going training and mentoring
• Manage leads distribution and assignment for team.
• Resolve tactical issues related to revenue generation, service and administrative support
• Increase revenue of key customers by supporting, developing and implementing key account strategies

• Other duties as required by business needs or as assigned

Minimum Requirements

• Basic word processing and spreadsheet skills, at least 25 wpm typing skills
• Ability to multi-task in a fast paced environment with rapidly changing priorities
• On call, receiving calls from clients and carriers 24/7 including holidays, weekends and evenings

Minimum Qualifications

• Bachelor's degree or equivalent work experience is required 
• 3+ year of prior sales experience
• Candidate should have excellent verbal and written communication skills.